travel insurance pitfalls

Purchasing power: the traps set by travel insurance

Faced with inflation and purchasing power problems, a study (see boxes below) reveals how the French could recover more money from their insurers: the loot would even amount to billions of euros … The nebula of “travel insurance” is particularly in the crosshairs.

The APCR, the bank and insurance policeman, was quick to react to these abuses: it has just announced its intention to reduce the compensation period to 2 months (see article). As for the legislator, it has also just imposed a strict framework on abusive telephone canvassing in this sector (cf. article).

In this context, here are four practical recommendations from experts to help consumers recover (legally) money from their insurer, without necessarily having to change it.

1/ Track down duplicates

79% of French people say they are not very familiar with the guarantees covered and the exclusions of their insurance contracts.

52% of French people do not have the reflex to systematically check their existing cover before taking out additional insurance.

First item of economy: many French people pay double insurance. The startup Lyanne thus offers a free online tool to analyze its insurance contracts and detect duplicates, which are often numerous. In the tourism sector, it is not uncommon to see redundancies between the guarantees of optional insurance and those already included with your bank card.

2/ Detect “holes in the racket”

This online diagnosis also points out poorly covered risks. “Holes in the racket” which can also be very expensive on arrival.

In travel cancellation insurance, for example, the conditions of cover can be so rigid that they are almost never applicable in practice.

46% of French people who have already had a claim discovered too late that they were not covered by their insurance when they thought they were…

3/ On vacation, think “insurance”, even for small claims

The breakage of rental equipment, the loss of a key with the intervention of a locksmith on return or even the total cancellation of the trip… so many hassles or unforeseen holidays for which many French people do not have the “insurance reflex”.

56% of French people do not have the reflex to call on their insurer for small everyday claims.

4/ Do not give up to recover your compensation

Last jackpot that too often escapes the French: fair compensation. Confused by the complexity of contracts and procedures, many too often abandon their claims.

36% of French people who had a claim initiated claims declarations without going through with the procedures.

45% of French people who have had a claim do not know the possible remedies in the event of a disagreement with their insurer.

Summarized otherwise (at the highest peak of the State), the study shows that the French could recover “a crazy dough” if they “fucked to the end” the recalcitrant insurers! Alas! Many French people have let the 2-year period pass to be compensated for the cancellations of their trip caused by the Covid!

In this jungle of insurance and in the face of injustice, the start-up Lyanne has given itself the mission of helping consumers. She takes charge of the steps in their place to recover fair compensation by being paid for the results.

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