SMEs should invest in technology

“What we see is a gap that is being created between SMEs that invest in technology, which are in the process of taking a larger share of the market, he summarizes in an interview. The study clearly shows that the laggards are rushing in. »

The BDC uses the concept of “digital maturity” to assess the stage of technological development of an SME using a series of questions. This stage of maturity is determined using six axes, including data analysis and digitization of business processes.

The study shows that the most technologically advanced companies, regardless of sector, are the most likely to show strong growth. In fact, more than half of companies (52%) with an advanced profile saw revenue growth of more than 10%. This proportion is only 7% for latecomers, the least advanced profile among the four identified.


The “good news” from the study is that more Canadian SMEs are investing in digital technologies than the last time the BDC asked the question in 2018, said Pierre Cléroux.

Nearly 91% of Canadian SMEs invested in technology in 2021. They spent an average of almost $120,000 on it. “A lot of companies invested in technology during the pandemic and that’s what we wanted to see,” rejoices the economist.

However, still too many companies are not sufficiently advanced in their digital transformation, he warns. Only 5% of companies use technology effectively, that is, they “check all six boxes” on the BDC analysis grid. “There is still a long way to go. »

For example, the survey shows that 60% of SMEs have a website and only 34% analyze their customer data.

Interestingly, SMEs owned by Aboriginal owners are the most represented among technologically advanced companies. This is the case for 15% of them, against an average of 5.


The biggest barrier to digital investments is their cost, according to 42% of respondents. However, the perception that it is necessary to have well-stocked coffers to take the technological turn is “less and less true”, underlines the economist.

He gives the example of cloud computing technology services, which require a monthly subscription rather than a large initial investment. “That’s not a good reason. The reality is that it costs less. »

The fears of 32% of SMEs about cybersecurity, perceived as an obstacle to investment, are however well founded, recognizes Pierre Cléroux. There are 18% of respondents who admitted to having been the subject of an attack in 2021. On average, the damage amounts to almost $50,000 per attack.

Employee training could be a way to reduce this risk, but only 55% of SMEs train their staff in cybersecurity.

Before investing, the economist suggests that entrepreneurs plan their digital transformation well. “Make a plan with people who can advise you. To maximize your investments in technology, the strategy is different from one company to another. »

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