Mobile: the 14 pitfalls to avoid if you want to insure your phone

Mobile insurance – telephones, computers and tablets – are in the sights of Bercy. On April 4, the Directorate General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) sent the Public Prosecutor of Paris its file concerning the practices of Indexia companies (ex-Sfam). The fraud prevention services claims to have received “very many complaints” and describes the company’s methods as “misleading commercial practices”.

The procedure is simple. The companies of the Indexia group – Sfam, Foriou, Hubside, Cyrana and Serena – are accused of misleading consumers to believe that their request for termination has been taken into account, or even already recorded. Except that the samples continue, and the reimbursements are slow in coming. Meanwhile, the company continues to earn contributions.

>> Our slideshow: the 14 pitfalls to avoid if you want to insure your phone

It is not surprising to see an over-representation of this type of contract among the volume of disputes. According to 2021 data from the Insurance Ombudsman, out of 20,000 referrals, nomadic insurance companies represented 6% of damage insurance disputes, i.e. much more than their market share.

So suffering from a bad reputation, these products must be taken out with great caution. The market, although limited relative to other insurance products, has reached the 1 billion euro mark according to the Federation of Affinity Guarantees and Insurance (FG2A). If new players – Coverd, Parachut – are trying to make contracts more readable and transparent in the face of historical market players – Maif, MAE, Postal Bank and telecom operators -, signing such insurance remains a complicated gesture.

Capital delivers to you in this slideshow a few ways to thwart the obvious traps in which we must not fall. Both on the terms of subscription and on the guarantees contained in the contract.

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