misleading commercial practices denounced by an investigation

The repression of fraud sent the Public Prosecutor of the Paris Court of Justice the conclusions of its investigation concerning suspicions of misleading commercial practices by the Indexia group.

Through several companies such as SFAM, the Indexia group markets, in particular, services to insure telephones and computers as well as subscriptions to obtain reductions after purchase (cashback).

The investigation, carried out over several months, revealed practices consisting in misleading consumers wishing to stop direct debits, cancel their subscriptions and be reimbursed for the sums debited after termination of their contract, that their requests had been taken into account. , even effective, reported the Directorate General for Competition, Consumer Affairs and Fraud Control (DGCCRF).

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10 million euros fine

If these practices were to come to light, they would be particularly serious, since they would constitute deceptive commercial practices, she added. Customers alerted the consumer association UFC-Que Choisir and sent reports to the DGCCRF, which carried out an initial investigation in 2018 and searched the headquarters of the SFAM. The investigation was concluded the following year with a fine of 10 million euros accepted by the SFAM, which proved to have no significant impact on the group’s growth.

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However, the DGCCRF continued to receive hundreds of reports according to UFC-Que Choisir, which found that the companies of the Indexia group would have resorted to practices, if they were proven, with the sole objective that everyone give up, explains AFP Raphael Bartlom, head of the legal department of the consumer association. The latter hopes that this time the investigation will lead to the rapid opening of a trial, so that consumers can be compensated automatically.

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